The water treatment industry
Believe it or not, the industry is a service industry. You should be receiving in the vicinity of 1 hour of field service for every $300 to $400 of chemicals you purchase.
The industry is in consolidation mode. Many of the seasoned water treatment professionals are leaving the industry and service is decreasing to unacceptable levels. Too many field service reports state that the systems are fine only weeks before failures. It's tough to identify system problems when the service reports only record pH, conductivity, and inhibitor levels. To make matters worse, as the industry becomes more competitive, many of the water treatment reps are turning to cheaper, less effective technologies to reduce chemical costs and make them appear more competitive to the uninformed end user.
We pick up where they leave off. We run in-depth analyses and help you identify the problem areas so you may better manage this elusive vendor.